What is Sutter Exposed?
Sutter Exposed is a Patient Care Watch Website that provides resources for healthcare professionals, patients and community members on how to report substandard conditions in Sutter Health facilities.
Why was Sutter Exposed created?
Nurses want to deliver the highest quality of patient care, act as patient advocates, and ensure that the safe staffing ratios law and Cal/OSHA regulations are obeyed at all times. But patients and healthcare providers in Sutter facilities are reporting alarming concerns about Sutter's patient care practices.
How do I use Sutter Exposed?
Healthcare professionals and patients have the power to hold Sutter Health accountable and demand the best possible patient care and working conditions. If you would like to report a problem or concern about any of the Sutter Health facilities, please consult the following resources.
WHERE TO GO IF YOU HAVE CONCERNS OR COMPLAINTS:
California Department of Insurance
Takes consumer complaints about insurance companies.
800-927-HELP (4357)
Out-of-State Caller:
213-897-8921
www.insurance.ca.gov
California Department of Public Health, Licensing and Certification
Takes complaints on quality of medical care.
800-236-9747
www.cdph.ca.gov
California Division of Occupational Safety and Health (Cal/OSHA)
Takes complaints on health and safety violations in the workplace
415-972-8670
www.dir.ca.gov/dosh/Complaint.htm
Health Insurance Portability and Accountability Act (HIPAA)
Takes complaints on violations of information privacy rights.
800-368-1019
www.hhs.gov/ocr/privacyhowtofile.htm
HMO Help Center
Provides information on California health plans and takes complaints about patients’ rights violations.
888-466-2219
www.dmhc.ca.gov/dmhc_consumer/pc/pc_complaint.asp
Joint Commission on Accreditation of Healthcare Organizations (JCAHO)
Takes complaints on healthcare organizations and provides information on patient care standards
800-994-6610
www.jcaho.org
Office of Statewide Health Planning and Development (OSHPD)
Takes complaints on unsafe healthcare buildings.
916-654-3391
www.oshpd.ca.gov
